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Mediation Training Institute (MTI)
MTI is the foremost provider of training, certification, and consulting in workplace conflict management ask Google, Yahoo, AOL, Ask, and AllTheWeb — click each one for today's search results. Followings are part of the training content
What is conflict? How do you know this is a conflict?
A condition between people
who are task interdependent, and
where one or both feel angry, and
find fault with the other, and
use behaviors that cause a business problem
Effects of Workplace Conflict
Costs : Pure waste, no value added
Risks : Torpedo submarines in our midst
Impact on decision quality :The hidden cancer on organizational success
costs of workplace conflicts
#1: Wasted time
#2: Opportunity cost of wasted time
#3: Lowered job motivation and productivity
#4: Lost performance due to conflict-related absenteeism
#5: Loss of investment in skilled employees
#6: Conflict-incited theft, sabotage, vandalism, and damage
#7: Restructuring around the problem
#8: Health costs
#9: Degraded decision quality
indications of workplace conflicts
Repeated disputes about the same issue.
Arguing over an increasing numberof issues.
Feeling less trusting of the Other's good will
Habitual use of Coercion and/or Distancing tactics.
How to perform Self Mediation
Step 1: Find a time to talk
A conversation about having a conversation
No communication = no solution
Step 2: Plan the context
Remove the land mines
Protect the dialogue
Step 3: Talk it out
Do two simple tasks
Use natural forces toward harmony to produce the Breakthrough
Upcoming Training Schedule
Register for open-enrollment events listed below :
Format A :The Self-as-Mediator Seminar
Date: 3rd May, 2008 (Saturday 9:00 a.m. to 5:30p.m.)
11th November, 2008 (Saturday 9:00 a.m. to 5:30p.m.)
Format B :The Manager-as Mediator Seminar (Lite)
Date : 5th January, 2008 (Saturday 9:00 a.m. to 5:30p.m.)
1st, March, 2008 (Saturday 9:00 a.m. to 5:30p.m.)
5th, July, 2008 (Saturday 9:00 a.m. to 5:30p.m.)
6th, September, 2008 (Saturday 9:00 a.m. to 5:30p.m.)
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